They are able to more deeply investigate and diagnose problems than we can here on the user forum. At that point I would suggest calling Customer Support and seeing what they can do. If nothing above helps you may have a bad dock or there may be computer setting blocking it. It needs to fully click into the cradle and it may help to take it out of the band to do so. It seems simple but this is generally the issue. If it does not have a full connection it will charge but it will not be recognized by the computer. In particular, make sure it is fully snapped into the cradle. A few things to look at (and I apologize if some are very basic but it is best to get past the obvious issues first):ġ) Are you plugged directly into the machine and not a hub?Ģ) Does the port work, can the computer detect other devices (like flash drives) in that port?ģ) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?Ĥ) Is the USB plug free of any debris or blockages?ĥ) Is the Connect software actually running (is there an icon for it in the notification area)?Ħ) Did you install MySports Connect, not MyDrive Connect? It is downloaded from /123ħ) Do you have administrator rights to the computer?Ĩ) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?ĩ) Does the computer have a good Internet connection (Internet is required to sync)?ġ0) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch? ![]() ![]() What do i need to do to get the MySport Connect working again? I am running Windows 10.Īre you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection). When I doc my runner to the Screen flashed a symbol with two hands on it and a blue light flashes under TomTom. I have uninstalled and reinstalled it a few times but can't get it to open. ![]() Hi, I have been using the runner 2 for 6 months with no issues however when I doc'd it with my PC 3 days a go MySport Connect wouldn't start.
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